Services as iTWorks

On-Site Service and Consulting

We can perform on site technical work as well as training and consulting on upgrades. Whether you are a business or just a home user who needs us to come to you we can travel. Business customer can enjoy our expert consulting time to help design or deploy any of their office upgrades or needs.

Rates: $120.00 / Hour (includes travel time)

Schedule Online

Service Contracts

For those customers needing ongoing customer support we offer service contracts.

Some benefits of service contracts include:

  • Free in shop repair time, pay parts only.
  • Dedicated service representative.
  • Someone who knows your organization inside and out.
  • On call onsite service, we are ready to come see you.
  • Charged one monthly flat rate.
  • Encrypted cloud backup services for off site backups.

Rates: Everyone is different. We will quote you based on your projected monthly needs.
Service contracts start at $300.00 / month

Apple Warranty Service

iTWorks is an Apple Authorized service center. Our technicians hold multiple certifications and have special training specific to your Apple devices. We receive parts from Apple over night to expedite your repairs as quickly as possible.

We can perform warranty repairs on any of the following devices

  • Apple iPhones and iPads
  • Apple iMacs
  • Apple MacBooks and MacBook Pros
  • Apple MacBook Airs
  • Apple Mac Pro
  • Apple TV
  • Apple Airport Express / Extreme
  • Apple Time Capsule

Apple Out of Warranty

We can perform out of warranty repairs on any Apple device. All of our parts come directly from Apple overnight and have a 90-day warranty on manufacturer defect.

Labor Rates

Below is a table of our common labor services and rates. Any service not shown is billable at our normal shop rate of $96 per hour. Part installation fees are determined by Apple's assessment of the labor required to replace a part and are flat rate.

Name Price Category
Computer Quick Look (Under 30 Min)  $25.00  Labor 
Diagnosis for Apple Computers  $79.00  Labor 
Mac Priority Service  $75.00  Labor 
Onsite - Standard Hours / hr.  $120.00  Labor 
Onsite - Non Standard Hours / hr.  $160.00  Labor 
Hardware Data Recovery (Step below clean room)  $299.00  Data & Software 
Data Transfer - Functioning Mac  $79.00  Data & Software 
Data Transfer - Functioning PC  $99.00  Data & Software 
Set Up My Mac  $30.00  Data & Software 
Software Installation  $10.00  Data & Software 
Apple Operating System Installation  $69.00  Data & Software 
Windows Installation  $99.00  Data & Software 
RAM Installation - iTWorks RAM  $0.00  RAM Install 
Non-iTWorks RAM  $15.00  RAM Install 
Smart Bar  $15.00  Smart Bar - One on One Help 
Really Smart Bar 1/2 hr (One on One Training)  $40.00  Smart Bar - One on One Help 
Super Smart Bar 1hr (One on One Training)  $70.00  Smart Bar - One on One Help 
PC Computer Diagnostic  $79.00  PC Repair 
iTWorks Fairbanks - 950 Old Steese Hwy, Suite D, Fairbanks, AK 99701 | 907-479-4622
iTWorks Wasilla - 991 S Hemon Rd, Suite 100B, Wasilla, AK 99654 | 907-357-4622